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  1. BenjiLock.Care
  2. Troubleshooting

Troubleshooting

Here you will find articles that provide troubleshooting tips and information for both the BenjiLock 43MM and BenjiLock TSA.

BenjiLock 43MM - Troubleshooting

  • Having trouble getting the Fingerprint Sensor to read your finger?
  • Why won't my BenjiLock open even though the Blue LEDs appear around the Fingerprint Sensor?
  • Having trouble programming your Fingerprint?
  • How do I "Master Reset" my BenjiLock?
  • Seeing a Red Light appear when trying to open your BenjiLock?
  • What does it mean when the Blue LED Light around the Fingerprint Sensor flashes?
See all 7 articles

BenjiLock 43MM - Battery Troubleshooting

  • How do I know when my BenjiLock is fully charged?
  • Why does a Red LED flash for several seconds when I open my BenjiLock?

BenjiLock TSA - Troubleshooting

  • Having trouble getting the Fingerprint Sensor to read your finger?
  • Having trouble programming your Fingerprint?
  • Why does a Red LED flash for several seconds when I open or wake up my TSA Luggage Lock?

BenjiLock TSA - Battery Troubleshooting

  • How do I know when my TSA Luggage Lock is fully charged?
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