If your BenjiLock is not waking up here are a few tips that might help:
- Ensure your finger is making contact with the silver ring around the fingerprint sensor as well as the center of the sensor. (Touching only the center of the fingerprint sensor will fail to properly wake up the lock.)
- The battery could be low and need to be charged. (Plug in the provided USB charger into the bottom of your BenjiLock, the light on top of the lock will turn red, once the red light goes off your BenjiLock is fully charged.)
If after trying the above steps your lock still doesn't wake up, please open a support ticket by clicking here.